HOW IT WORKS
From inquiry to agreed plan.
Four steps, one Paralegal. Nothing is charged until you have accepted a written offer from Steven J. Rombis, or booked a fixed-fee service marked "Book now" and signed its agreement.
1. Tell us what happened
Choose the service closest to your situation and complete the inquiry form. For a ticket, you will be asked for the details shown on the notice: the offence, the issuing and court locations, the dates and the number of charges. Sending an inquiry does not file anything with a court and does not stop a deadline.
2. Your Paralegal reviews your inquiry
The Paralegal checks for conflicts, confirms the matter is within Paralegal scope, verifies the dates on your document and decides whether they can act. You will hear back within the published response hours: Monday to Friday, 9:00 to 17:00 Eastern.
3. You receive a written offer
The offer names the practice and the responsible licensee, the exact fee and tax, what is included, what is excluded, cancellation terms and how you will communicate. Trial attendance is always a separate offer. Nothing is billed by the hour inside an agreed package.
4. Accept, pay and book
When you accept, you sign the engagement agreement and pay the agreed amount to the practice. Money for work not yet performed is held in the practice's trust account under Law Society of Ontario rules and billed only as stages are completed. Your appointments, documents and updates then live in your secure client portal.
Book now: fixed-fee services in one visit
Some services carry a fixed fee and a Book now label on the Services and fees page. For those, steps 2 to 4 happen in one visit: after the inquiry form you choose an appointment time, read and sign the engagement agreement, and pay the fee and HST. Your Paralegal still reviews the matter first and confirms your booking within one business day. If they cannot act, for example because of a conflict or a deadline that has already passed, the booking is declined with a reason and your payment is refunded in full.